Privacy Policy

Last updated: 9 January 2026

 

Bluesource respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

 

1. Information We Collect

 

We may collect the following types of personal information:

    •    Full name

    •    Phone number

    •    Email address

    •    Physical address or delivery location

    •    Any information you provide via contact forms, WhatsApp, phone calls, or emails

 

We only collect information that is necessary to provide our services effectively.

 

2. How We Use Your Information

 

We use your personal information to:

    •    Respond to enquiries and requests

    •    Provide water delivery services

    •    Communicate with you via phone, email, or WhatsApp

    •    Send quotes, invoices, or service-related updates

    •    Improve our services and customer experience

 

We do not sell, rent, or trade your personal information to third parties.

 

3. Sharing of Information

 

Your information may only be shared with:

    •    Our internal team for service delivery

    •    Service providers or contractors strictly required to complete a delivery or service

 

All parties are required to keep your information confidential.

 

4. Data Protection & Security

 

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. While no system is 100% secure, we use appropriate safeguards to protect your data.

 

5. Cookies & Website Usage

 

Our website may use basic cookies to improve functionality and user experience. Cookies do not collect personal information unless you voluntarily provide it.

 

You can disable cookies in your browser settings if you prefer.

 

6. Your Rights

 

You have the right to:

    •    Request access to the personal information we hold about you

    •    Request correction or deletion of your information

    •    Withdraw consent for communication at any time

 

To exercise these rights, please contact us using the details below.

 

7. POPIA Compliance

 

Bluesource complies with the Protection of Personal Information Act (POPIA) of South Africa. We process personal information lawfully, transparently, and responsibly.

 

8. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.